krikey Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and activities of the krikey platform. When you browse the krikey website, create an account, make a deposit, or use any other service, you agree to comply with the terms of this policy.

krikey always ensures the highest level of protection for users' personal information by following the applicable laws of Bangladesh and international data protection standards. By using our platform, you are considered to have agreed to this policy.

This privacy policy must be read together with our Terms and Conditions, as both documents form the legal basis of the relationship between you and krikey.

2 Data Collection

krikey collects information from users at various stages. This collection happens in two ways — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name, date of birth, and nationality
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account)
• Messages and complaints submitted via support chat

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Session duration and details of pages visited
• Transaction history and betting activity logs
• Data from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information through identity verification agencies or payment processors. This information is used solely for account verification and fraud prevention.

3 Purpose of Data Use

krikey uses collected data only for specific and legitimate purposes. Those purposes are set out in detail below:

3.1 Account Management and Service Delivery

• Account creation, verification, and maintenance
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Running 24/7 support services

3.2 Security and Legal Compliance

• Prevention of identity fraud and money laundering
• Detection of unauthorised account access
• Meeting applicable legal obligations
• Dispute resolution and auditing

3.3 Platform Improvement

• Reviewing and improving service quality
• Analysing user experience
• Planning new features and functionality

3.4 Communications

Using the contact details you provide, krikey may send you important security notices, transaction confirmations, OTPs, and relevant offers. You can opt out of marketing communications at any time.

4 Sharing Data with Third Parties

krikey never sells your personal information or discloses it to third parties for commercial purposes. However, limited data sharing may occur in the following situations:

4.1 Service Provider Partners

Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and technology services. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose information when required to comply with a court order, a legitimate request from a government authority, or applicable law. In such cases, only the relevant information is disclosed.

4.3 Business Restructuring

In the event of a merger, acquisition, or business transfer, user data may be transferred to the new entity, but the terms of this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

The krikey website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Collect anonymous data to review and improve platform usage.
• Marketing Cookies: Used to show you relevant content based on your interests — you can opt out.

5.2 Cookie Management

You can control or delete most cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.

6 Data Security Measures

krikey has put in place both technical and administrative measures to protect your data. Our security framework is as follows:

6.1 Technical Security

• Data in transit is secured using SSL/TLS encryption
• Data is kept encrypted while stored
• Two-factor authentication (2FA) is available
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

6.2 Administrative Security

• Restricted staff access — only authorised personnel can access data
• Privacy training is mandatory for all staff
• A data breach response plan is in place

6.3 Response to a Data Breach

If a data breach occurs, krikey will notify affected users as quickly as possible and take the necessary steps to limit any harm.

7 Data Retention Period

krikey retains your data only for as long as it is necessary or legally required. The following factors are considered when determining the retention period:

7.1 Duration of Active Account

Data related to your account is retained for the entire period your account remains active. Even after account closure, some data may be kept for a period required by applicable law.

7.2 Legal Retention Requirements

Financial transaction records, identity verification documents, and dispute-related information are retained for specified periods in accordance with applicable legal obligations.

7.3 Requests to Delete Data

If you request deletion of data beyond what is legally required, krikey will consider the request through the appropriate process and inform you of the outcome.

8 User Rights

Every krikey user has the following rights over their own personal information:

• Right of Access: The right to request details of what information is held about you.
• Right to Rectification: The right to request that incorrect or outdated information be updated.
• Right to Erasure: The right to request deletion of data that is not subject to a legal retention obligation.
• Right to Restrict Processing: The right to request that use of your data be limited to specific purposes.
• Right to Object: The right to object to marketing communications and non-essential processing.
• Right to Data Portability: The right to request a copy of your data in a structured format.

To exercise these rights, please contact our support team. We will process your request in a timely manner.

To learn more about using the platform responsibly, please read our Responsible Gaming page, which describes the various ways you can manage your account.

9 Privacy of Minors

krikey strictly does not allow anyone under the age of 21 to open an account or use its services. Our platform is exclusively for adults aged 21 and above.

The date of birth provided at registration is verified, and identity documents may be requested in cases of doubt. If it comes to our attention that information from a minor has been collected, it is deleted immediately and the associated account is closed.

We request that parents and guardians — if you believe a minor is using krikey, please notify our support team immediately.

10 Policy Changes

krikey may update this privacy policy when necessary. For any significant changes, we will inform users in the following ways:

• Displaying a notice when you access the platform
• Sending a brief message to your registered mobile number or email
• Changing the "Last Updated" date at the top of this page

Continuing to use the platform after the updated policy takes effect means you have accepted the new policy. If you do not agree with the changes, you may request to close your account.

To learn about the full terms of our services, visit the About Us page, which contains detailed information about krikey's operations and commitments.

11 Contact

If you have any questions, requests, or complaints about the privacy policy, please get in touch with us. krikey's support team is available 24 hours a day, 7 days a week.

For detailed privacy-related questions, you can also check our Frequently Asked Questions (FAQ) page, where many common topics are answered.