FAQ
krikey Deposit and Withdrawal and Account — Answers to All Your Questions
Whether it is depositing, withdrawing, account verification, VIP benefits or responsible gaming — get quick and accurate information here. Our most important questions are organised into five sections below.
Whether you are new to krikey or a long-time member, many questions may come to mind. This page provides detailed answers covering deposit and withdrawal methods, account verification, responsible gaming guidelines, and VIP cashback. Every answer is based on questions from real players so you can make decisions quickly. Also read our terms and conditions page to learn more.
What is on this page
Deposit
How to deposit money
Depositing at krikey with Nagad is simple. Log in to your account, go to the deposit section and select Nagad. Send the payment from Nagad to the number shown, then submit the transaction ID. The minimum deposit amount is ৳200. Your balance is usually credited within a few minutes.
To deposit with bKash, first log in to your krikey account. Select bKash in the deposit option, send money to the number provided, and enter your username or the indicated code as the reference. Send ৳200 or more and enter the transaction ID in the form provided — your balance will be credited.
krikey itself does not charge any separate service fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket) may apply charges according to their own transaction rules. It is a good idea to check your wallet's terms before depositing. For bank transfers, the bank's standard rules also apply.
First wait a few minutes — deposits are usually credited within minutes. If it still has not arrived, keep your wallet or bank transaction ID and screenshot ready and contact krikey live chat. The support team will resolve it quickly once you provide the correct information. If the money was sent to the wrong number, it may be difficult to recover.
The minimum deposit at krikey to play any game — slots, live casino or sports betting — is ৳200, and this applies equally to all methods: bKash, Nagad, Rocket and bank transfer. If you want to start with a small budget, check the available games and bet ranges on krikey's slots page.
Verification
Account Verification
Account verification (KYC) ensures the security of your account and prevents unauthorised transactions. It confirms that only the genuine owner is operating the account and making withdrawals. It also ensures that people under 21 cannot register.
At krikey, withdrawals are always sent to the wallet or bank account whose name matches the name on your krikey profile. Sending money to a third-party account is not permitted for security reasons. If the names do not match, the withdrawal may be blocked. It is therefore important to provide your correct name when registering.
If your submitted documents are rejected, first find out the reason — it is usually due to a blurry image, an expired document, or a name mismatch. Resubmit clear and up-to-date documents. If you are still having trouble, you can get help in Bengali through krikey live chat.
At krikey, a National ID (NID), passport or birth registration certificate is generally accepted for identity verification. Submit clear photos or scans of both sides of the document. A utility bill or bank statement may also be requested to verify your address.
krikey may request verification before your first withdrawal or when transactions exceed a certain amount. It may also happen with large deposits or withdrawals on a new account. Completing verification early keeps future transactions smooth.
Responsibility
Responsible Gaming
Yes. krikey takes responsible gaming seriously. If you feel you need a break, you can use the cooling-off option (a break for a set period) or self-exclusion (a longer-term exclusion). For more details, visit our responsible gaming page or contact the support team.
The minimum age to participate at krikey is 21. Being 21 or older is mandatory to take part in casino games, sports betting or any other betting activity. NID or passport information is used in the age verification process. Underage users are not allowed to open an account.
If gambling is getting out of control, do not delay in seeking help. Speak directly with the krikey support team via live chat — they can advise you in Bengali. Also talk to a family member or someone you trust, and consult a mental health professional if needed.
Some common signs are: spending more than your budget, placing more bets to chase losses, being unable to stop playing, losing focus on family or work, and borrowing money to gamble. If you notice these signs, it is important to take a break and seek support. krikey always encourages responsible gaming.
Withdraw
How to withdraw money
The minimum withdrawal amount at krikey is ৳1,000. This applies equally to all methods — bKash, Nagad, Rocket and bank transfer. Withdrawals cannot be made if your balance is below ৳1,000. Before deciding on a withdrawal amount, check your balance and wagering requirements.
krikey's support and payment processing is active 24 hours a day. Withdrawals are generally completed within 10–45 minutes even at night or on weekends. However, unusually high demand or technical issues may occasionally cause a small delay. If there is a longer wait outside this timeframe, let us know via live chat.
To withdraw winnings from a bonus, you must first meet the wagering requirements. For example: if you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance is ৳2,500, and you must wager ৳1,500 × 25 = ৳37,500. Only after the requirements are met will the bonus portion become withdrawable. Your own deposit is always withdrawable.
No. krikey's rules allow withdrawals only to the wallet or bank whose name matches the name on your account. Sending to a wallet in another person's name is not possible. This rule exists to protect your account and funds. Always use mobile banking registered in your own name.
Withdrawals from krikey to bKash are generally completed within 10 to 45 minutes. The timeframe is similar for Nagad and Rocket. This also applies to bank transfers. Once the request is approved, the money will arrive in your mobile banking account.
VIP
VIP and Cashback
There are five VIP levels at krikey: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate increases at each level. Visit the VIP page for full details about the krikey VIP programme.
The weekly cashback is a fixed percentage of your net loss for that week (total losses minus total winnings). For example: at Gold level, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.5% = ৳100 cashback. This is the maximum rate for that level.
The higher the level, the higher the weekly cashback rate. The maximum weekly cashback is 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and 0.8% at Diamond. Higher levels also come with priority support and special offers.
You can gradually move up to higher levels through regular play and transactions at krikey. The more active you are, the faster you can reach the next level. The specific criteria for level changes can be viewed by logging in to your account.
At Diamond level you receive a maximum weekly cashback of 0.8% of your net loss — this is the highest cashback rate at krikey. Cashback is credited to your account at the end of the week or at a set time. It comes directly as playing balance and provides a regular extra benefit for active players.
Have more questions? Talk to us directly
If you did not find your answer on this page, the krikey support team is always ready. You can get help easily in Bengali on any topic — deposit, withdrawal, account or game rules.
Live Chat
Active 24/7. Click the chat icon at the bottom right of the site to get instant support in Bengali.
Email support
For detailed issues, email us at: [email protected] — responses are provided in both Bengali and English.