krikey Responsible Gaming
Gaming is meant to be fun — keeping it safe is our top priority. Set limits, stay informed, and seek help when you need it.
krikey believes that betting and casino gaming are a form of entertainment — not a source of income. To help every player stay in control and within their means, we have put in place several protective measures. Reading our Terms and Conditions will show you that responsible behaviour on this platform is not just encouraged — it is required.
All users must note that the minimum age to open an account and play at krikey is 21. We do not allow minors to register, and we reserve the right to verify any account we consider suspicious.
Before you start playing, ask yourself: how much time and money can I afford to spend? Will I be fine if I lose? Answering these questions honestly keeps gaming enjoyable. Read our FAQ for detailed information on deposit limits, self-exclusion and account breaks.
See our Privacy Policy to learn how your personal information and account activity are kept secure. We do not sell your data to any third party.
Benefits of Setting Your Own Limits
krikey gives you several tools to stay in control — all accessible from your account settings at any time.
Deposit limit
Set a maximum deposit amount per day, week or month. Reducing a limit takes effect immediately, but increasing one requires a set waiting period.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, your account will be logged out automatically.
Loss Limit
Play stops automatically once you have lost a set amount. This limit protects you from significant financial loss.
Account Break
If you want to take a break for a few days, you can temporarily close your account for anywhere between 24 hours and 6 weeks. During this time, logging in or making deposits will not be possible.
Self-Exclusion
Use the self-exclusion option to stay away from gaming for an extended period. You can close your account for a minimum of 6 months or permanently.
Support Team
Contact our live chat directly at any time — day or night — to set any limit or submit a self-exclusion request.
Apply for Self-Exclusion
If you feel that gaming is becoming harmful to you, do not wait — use the self-exclusion option. Once your request is submitted, our team will take the necessary action on your account as quickly as possible.
No promotional communications will be sent to your account during self-exclusion. Your safety comes first.
- Effective for a minimum of 6 months
- Promotional messages are turned off
- Can also be requested via live chat
Self-Exclusion Request
Fill in the details below — our team will get in touch with you.
This is a visual form. For the final request, please contact our 24/7 live chat.
Warning Signs of Problem Gambling
Do not ignore any of the signs below if you notice them in yourself or someone you know. Acting in time keeps the situation manageable.
- Repeatedly gambling to try to recover lost money ("chasing losses") and placing larger bets after each loss.
- Prioritising gambling over responsibilities to family, friends or work.
- Borrowing money to gamble, or using funds meant for bills or daily expenses.
- Hiding the amount of time or money spent gambling from family.
- Feeling restless, irritable or moody when unable to gamble.
- Repeatedly failing in attempts to cut back or stop gambling.
Where to Get Help
You are not alone. Asking for help is a sign of strength, not weakness.
krikey Live Chat and Email Support
Our support team is available in Bengali and English around the clock. Immediate assistance is available for self-exclusion, deposit limits or closing your account.
Family and Close Ones
Open up to your family. Support from people close to you can often work faster than professional advice. The people who care about you are always there for you.
Professional Counselling
Seeing a mental health specialist or behavioural counsellor is nothing to be ashamed of. Mental health centres and counselling services are available in Bangladesh.
Our Commitment to Safe Gaming
krikey never assists minors in creating accounts. We do not encourage any player to bet beyond their means. Our system monitors suspicious behaviour and, where necessary, we can impose restrictions on an account ourselves.
Responsible Gaming FAQ
Find answers to common questions about responsible gaming here.